Contact us
At Junlipeptide, we value every interaction with our customers. Whether you have questions about our peptide-based health products, need help with an order, require support for cross-border logistics, or want to share feedback, our team is ready to assist you. Below are the most convenient ways to get in touch—we’ll respond promptly to ensure your needs are met.
1. Email Support (Recommended for Detailed Inquiries)
For comprehensive questions (such as product usage guidance, order issues, customs clearance assistance, or return/refund applications), email is our most efficient channel. We’ll provide detailed, personalized responses and keep you updated on the progress of your inquiry.
| Lisa | Amy | Albert Klein |
| WhatsApp:+852 6556 8384 | WhatsApp：+852 6559 5706 | WhatsApp：+852 5708 1729 |
| Telegram:+852 6559 4220 | Telegram：+1 8633397431 | Telegram：+852 6556 8384 |
| Ashley Rodgers | Luxe | aurora |
| WhatsApp:+852 6559 0739 | WhatsApp：+852 6553 6984 | WhatsApp：+852 6559 4845 |
| Telegram:+852 6550 0739 | Telegram：+447354230004 | Telegram：+852 6559 4845 |
- Official Email: 1838792344@qq.com
- What to Include in Your Email: To help us assist you faster, please include:
- Your full name (or account name on our site)
- Order number (if related to a purchase)
- Specific issue description (e.g., “Inquiry about Semaglutide dosage” or “Tracking update for Order #12345”)
- Relevant attachments (e.g., product photos, logistics screenshots, if applicable)
- Response Time: We typically reply within 2 working days (excluding weekends and public holidays). For urgent matters, please note “URGENT” in the email subject line, and we’ll prioritize your inquiry.
2. Order & Logistics Support (For Existing Purchases)
If you’ve already placed an order and need help with tracking, delivery exceptions, or address modifications (before shipment), you can also use the following dedicated support process:
- Step 1: Log in to your Junlipeptide account and go to “My Orders”.
- Step 2: Find the relevant order and click “Contact Support” to submit your request directly (linked to our email system for seamless follow-up).
- Note: For logistics issues (e.g., delayed delivery, missing packages), we may need to coordinate with our shipping partners (DHL, FedEx, etc.). Please allow an additional 1-2 working days for us to provide a detailed update.
3. Frequently Asked Questions (FAQs) – Check First for Quick Answers
Many common questions (such as shipping policies, payment methods, product storage requirements, or import tax details) are already addressed in our FAQs section. Before contacting us, you can visit the [FAQs Page] (link to your site’s FAQs) to find instant answers—this is the fastest way to resolve basic inquiries.
4. Feedback & Suggestions
We’re constantly working to improve our products and cross-border service, and your feedback is crucial to this process. Whether you have ideas for new products, suggestions for our website, or positive experiences to share, feel free to email us at 1838792344@qq.com with the subject line “Feedback – [Your Topic]”. We review every piece of feedback and use it to enhance our offerings for all customers.
Important Notes
- Service Hours: Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+8). Inquiries sent outside these hours will be processed the next working day.
- Language Support: We currently offer support in English and Chinese. Please specify your preferred language in your email if needed.
- Avoid Duplicate Inquiries: To ensure efficient handling, please submit your inquiry through one channel only (e.g., do not send the same question via email multiple times). We’ll update you on the same thread once there’s progress.
We’re committed to providing reliable, customer-focused support for your cross-border health product journey. No matter where you are in the world, Junlipeptide is here to help you every step of the way.
— The Junlipeptide Support Team